Support
Help and frequently asked questions
Written answers on connecting Meta Business accounts, permissions, data handling and account deletion. If something is missing, email support@autofb.media.
How do I connect my Facebook ad accounts?
Sign in, open Settings → Integrations → Meta and choose Connect. You are redirected to Facebook Login, where you review the requested permissions and pick which Business Managers and ad accounts to share. Only the assets you select are linked; you can add or remove them later.
Can AutoFB spend money without my instruction?
No. Budget and status changes are only executed when a user in your workspace makes them, or when an automation rule that a user created and enabled fires. Every action is written to the audit log with the responsible user and timestamp.
How often is data refreshed?
Structural data syncs within a minute of a change; performance metrics refresh every 15 minutes, subject to Meta API availability and rate limits. Manual refresh is available on any report.
How do I revoke access or delete my data?
Disconnect the integration in Settings, delete your account or workspace, or remove AutoFB from Facebook Business Integrations. All three trigger deletion of cached advertising data. Full instructions are on the Data Deletion page.
When is the mobile app available?
The mobile app is in closed beta and is not yet published on the App Store or Google Play. Join the beta list from the Contact page and we will notify you when access opens.
When can I log in to the CRM?
The workspace is still in development, so there is no sign-in page yet. Request access and we will message you the moment your login is ready — private beta users already have a direct workspace link from us.
Is AutoFB affiliated with Meta?
No. AutoFB is an independent product built on the public Meta Marketing API and is not affiliated with, sponsored by or endorsed by Meta Platforms, Inc.